Automation and Reliability Specialist

As an IT Automation & Reliability Specialist, focused on automation for IT application operations, you play an important role in ensuring the reliability, availability, and performance of our IT systems. You will collaborate with both our local teams and offshore partners to design and implement automation processes that improve our operational efficiency. You will set expectations and help ensure that the tribe's predetermined goals are met. We are looking for a specialist to strengthen the team. Someone who wants to help lay the foundation for IT automation, strive for autonomous IT operations to eliminate manual interventions, and contribute to more efficient troubleshooting and maintenance.

• Identify and implement opportunities for process improvement and operational efficiency through automation to strive for a more autonomous operations environment.
• Collaborate with teams and stakeholders to automate repeatable tasks.
• Conduct regular sync sessions with our offshore partners in India to align expectations and achieve shared objectives.
• Act as a bridge between local and offshore teams to ensure effective communication and collaboration.
• Help implement and maintain monitoring tools and dashboards to monitor the health and performance of IT systems.
• Identify automation opportunities based on performance data and trends to drive proactive improvements.
• Ensure compliance with service level agreements (SLAs) and performance goals.
• Understand and contribute to the objectives of the tribe, ensuring that automation initiatives align with these goals.
• Participate in strategic planning and roadmap sessions to set long-term goals and priorities.
• Communicate results, progress, and challenges to stakeholders and leadership.

You will be joining a company that invests fully in you, and that adjusts your work environment to best suit your needs. So you can flourish and watch over your work-life balance at the same time. 

What else do we offer?

• You get all the space you need to further develop your expertise.
• We stimulate your personal growth.
• A competitive gross monthly salary which we complement with a lot of extra benefits (meal vouchers, hospitalization insurance, working from home, discounts on Telenet products, company car, cell phone, ...)
• The fine company of colleagues who are as passionate as you are.

You have extensive knowledge and over 5 years of experience in a similar role. Focusing on automation in IT Operations. You are assertive with a can-do mentality and are a team player. You are also an excellent communicator and problem solver. You discuss improvements within IT applications automation with your colleagues and maintain frequent contact with offshore teams and L2 application teams. You can also show expertise in the following areas:

• Experience in steering/managing a partner.
• Strong communication skills in Dutch and English. You can effectively interact with local and offshore teams.
• Strong analytical skills and a proactive approach to problem-solving.
• Ability to work in a multicultural and distributed team environment.
• Experience in an agile environment and tooling (Jira, Confluence) or a willingness to work agile.
• General knowledge of the IT application landscape.
• Experienced with working in an ITIL environment.