Head of Product

Your performance & accountability

Silverfin is a product-led company and the Head of Product (Universal) is a central and key role in our value-chain towards the market. The Head of Product (Universal) will ensure that our core Silverfin application continues to be a market-leading fit for the markets we serve and that it continues to be built-out with additional customer value in a scalable manner. Our product choices and execution thereof, as managed by you and your team, will directly impact Silverfin’s top and bottom line. By balancing our investments across our application, you will ensure that we invest our efforts according to our strategy and that we maximise the return of our product investments. 

In order to succeed in this role, you should achieve the following:

• Expert knowledge of our product and how it’s used by our customers
• Keep Silverfin at the forefront of AI and automation
• A strong product NPS of +50 in each of our markets
• Significant ARR contribution from product innovation
• 80% achievement rate of your committed product outcomes 
• Industry-leading eNPS for your team
• Exceptional collaboration with other departments and teams

What would you do to drive our success?

• Active participation in the departmental leadership team of the VP of Product, including contribution on matters such as product strategy, operating model and departmental culture.
• Product ambassadorship and internal/external product evangelism
• Lead, mentor, and grow a high-performing product management team, including other people managers, fostering a collaborative and results-oriented culture
• Promote cross-functional collaboration and communication between product, engineering, business services, marketing, sales, and support teams
• Co-develop and execute universal application product strategies and plans that deliver value to customers while driving business growth, in collaboration with market and platform product teams
• Ensure accountability in product planning and execution through clear goal setting and transparent reporting on progress 
• Design and implement, together with our front-of-house leadership and Marketing, effective and efficient GTM processes
• Ensure that pricing & packaging strategies are being developed as part of every GTM effort
• Stay informed on market trends, customer needs and competitive landscape to identify new product opportunities and areas for innovation
• Ownership of operating expenses, including cost attributable to your product initiatives
• Partner management of 3rd party services embedded or integrated into the Silverfin application, either directly or in support of universal Product Managers
• Act as the primary point of contact for universal application product matters with executives, ensuring transparency and alignment on product strategy and goals
• Ensure timely and effective communication of product progress, successes, and challenges to all levels of the organisation in accordance with our product operating model

• Master’s degree in Business, Finance, Engineering, Computer Science or a related field
• 7-10+ years of product management experience, with at least 3-5 years in a product leadership role
• Proven track record of defining and delivering successful SaaS products, ideally in the financial/accounting software industry
• Strong leadership, team management, and mentoring skills
• Excellent communication and interpersonal skills, with the ability to work effectively across different teams, levels and cultures
• Deep understanding of agile methodologies, product development lifecycles and product discovery methodologies 
• Analytical and data-driven approach to decision-making, with experience in metrics-driven product management.
• Strong business acumen and the ability to work independently with business cases, budgets and forecasts
• Ability to work out of our office in Gent

The Head of Product role is a senior position on the leadership track of career development. The role is positioned at the highest seniority level in the Product organisation, only superseded by the VP of Product role. Succession planning for the VP of Product role would include aspiring and seasoned candidates from the Head of Product role.