Customer Success Lead

Location: Based in Belgium, with remote work flexibility.

Semactic is a leading European SaaS platform for Search Activation. Our mission is to empower marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.

We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.

In a context of strong growth, we are looking for a Customer Success Lead to structure and lead our customer approach, both for our GEO offering and for our established SEO platform.

• Scope: Leadership, Account Management, Customer Success, Strategy, Innovation
• Hybrid: Flexible remote work options
• Experience: Minimum 4-6 years of experience as a CSM, Account Manager, Team Leader, or Digital Marketing Manager
• Languages: French, with a very good level of English required.

As a Customer Success Lead, you will be responsible for the satisfaction, retention, and growth of our client portfolio. You will manage a team of CSMs, directly oversee certain strategic accounts, and play a key role in the continuous improvement of the customer experience and our offerings.

You will be involved throughout the entire customer lifecycle — from onboarding to expansion — and will work closely with the founders, the product team, the expert team, and the sales team.

• Structure and manage the Customer Success function (organization, processes, service quality).
• Supervise and develop the CSM team (recruitment, coaching, monitoring).
• Directly manage a portfolio of strategic clients (GEO or SEO).
• Define and monitor KPIs related to adoption, retention, and customer satisfaction.
• Participate in onboarding, support, and growth of the client portfolio (upsells, renewals) and implement churn prevention strategies.
• Organize and lead steering committees, performance reviews, and key strategic meetings.
• Collaborate with the product team to provide structured and prioritized customer feedback.
• Identify areas for continuous improvement and contribute to the evolution of our model.

• A high-impact role in a fast-growing tech scale-up.
• A passionate, talented, and friendly team
• Continuous learning opportunities – online and at industry events – to develop your skills
• A high degree of autonomy, a culture based on trust and focused on results
• An attractive package including meal vouchers, Alan health insurance, and a 13th month salary.
• An annual bonus based on the achievement of collective and individual objectives
• A pleasant working environment in Nivelles (soon Louvain-La-Neuve), with the possibility of teleworking 2 days a week.

• Minimum 5 years of experience in digital marketing or in a SaaS environment, including 2 years in a management or team leadership role.
• Solid understanding of search marketing (SEO or GEO) and a strong interest in digital innovation.
• Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
• Results-oriented approach and ability to structure measurable action plans.
• Excellent written and verbal communication skills, with strong interpersonal and teaching skills.
• Fluency in French or Dutch, and a very good level of English.
• University degree in marketing, communications, management, or equivalent.

• Initial Phone Screening
• Interview with a founder and a member of the business team at our offices, including a short case study.
• Offer & onboarding – fast turnaround, guaranteed transparency.

Do you want to join a company where customer success is a strategic pillar, not just a support function?

Join us and help shape the future of Search